We Do More
- Sam Lowes
- Sep 17
- 5 min read
Updated: Oct 15
At Crystal Galleries, we pride ourselves on taking care of the behind the scenes details that help your business run smoothly. Welcome to our "We Do What You Don't Want To" series, where we spotlight the services we offer so you can shine in front of your customers. We are highlighting the small but important details we handle so you can focus on what you do best - growing your business.
Crystal Galleries is a trade-only partner that removes that mess. We’ve spent 40+ years designing products for personalisation and building the processes to get them out the door right first time.
Here’s how we make your top-of-funnel simple and your fulfilment boring (in the best possible way).
Fast, Simple Online Ordering
Quote, proof and place orders without breaking your day.
Send artwork and order details in one go.
We’ll return a visual for sign-off and keep everything tied to your PO all in one place, all under one roof, easy to locate for questions or repeat orders.
Automated Tracking Info, Every Time
Customers shouldn’t have to ask, “Where is it?”
We attach tracking to every consignment and send it to you automatically. You choose whether we send it on to your client (white-label) or to you only. That means fewer “just checking” emails and a cleaner inbox for your team.
Action: Tell us if you want tracking sent on your letterhead or yours only.
White-Label Websites Ready to Go
Start selling online without building a site from scratch.
We can spin up a simple, brandable microsite with curated best-sellers, your logo/colours, and your margin baked in. You share the link; we handle the ops. Prefer offline selling? No problem, use our catalogue plus order form and still get all the benefits. (The range is built for engraving and personalisation out of the box.)
Action: Pick 24 products you want on your microsite; we’ll do the rest.
Free Visuals and Proofs, Every Time
Sell with confidence; approve with clarity.
We supply clear, on-brand visuals for sign-off at no cost. Need tweaks? We’ll iterate until you’re happy - then lock the proof to the PO so what you approved is what ships.
Action: Send your logo pack once; we’ll store it for future jobs.
Plain Cover Orders, Done Right
Your customer, your brand.
We ship trade orders in plain packaging with no Crystal Galleries branding, so the unboxing reflects you. (Yes, we even produce a plain-cover version of our catalogue for trade partners.)
Action: Tell us your preferred sender name for labels and paperwork.
Packaging That Arrives Perfect
Glass is gorgeous and unforgiving.
Our packaging is purpose-built for crystal and glass: snug fit, protective void fill, and handling labels that survive the parcel network. Because most pieces are designed with engraving areas in mind, they also sit and ship more safely after decoration.
Action: If your client needs gift boxes, we’ll specify the right one from our range.
Multi-Address? 300 Awards, 4 Addresses, Zero Errors
We love a complex drop.
Action: Ask for our multi-ship CSV template (with examples).
3 Bottlenecks We Remove for Busy Shops
Artwork setup & masking - We do the heavy lifting on artwork and resist, using proven photoresist processes and settings, so your marks are crisp and consistent. (If you engrave in-house, we share the exact exposure, washout and blasting settings for the resist you use.)
Proofing ping-pong - Clear visuals, single point of approval, and locked proofs reduce “one last change” loops.
Final-mile complexity - From plain-cover packing to multi-address dispatch, we handle the logistics under your brand.
Action: Send your next “this is going to be a pain” order; we’ll blueprint it.
Can We White-Label Your Product Images?
Yes - and we’ll do it properly.
We can supply curated, on-brand product images for your site, proposal decks and social, including safe-zone overlays for logos so your mock-ups look like the real thing. Our range is built for personalisation (flat areas, frost-friendly surfaces), so the visuals your clients see are what they’ll receive.
Action: Share your brand colours and typefaces; we’ll align images and mock-ups.
The 10-Minute Client Pitch Kit
Win the brief while your competitors are still “checking with production”.
1-page overview: materials, engraving methods, typical lead times, and packaging.
Before/after visual: client logo on 2–3 relevant pieces.
Mini range card: 12 best-sellers by price band.
Process slide: proof → production → plain-cover dispatch → tracking (white-label).
If a client asks “How durable is the branding?” you can talk confidently about sandblast engraving (permanent, frosted finish), colour infill for contrast and options like sub-surface laser for 2D/3D inside optical crystal.
Action: Ask us for the Pitch Kit template; we’ll pre-load your brand.
Do I Have to Set Up a Website?
No.
You can run this entirely via email/phone and a branded order form. If/when you want e-commerce, we’ll stand up a white-label microsite so you’re not rebuilding your business to sell 24 proven winners.
Action: Start with the order form; add the microsite later if/when you want it.
“Outsourcing Kills Your Margin”
Not if you outsource the right things.
Your margin leaks in labour, rework and admin. We remove the setup, proofing, masking, engraving, packing and multi-address dispatch, so you keep the sale and the relationship while we absorb the overhead. Our catalogue is intentionally designed for personalisation, which cuts engraving time and failure rates - that’s margin protection in practice.
Action: Price your next project both ways (DIY vs. us). You’ll see the difference.
Hand Us the Messy Middle
You keep the client; we keep the chaos.
From artwork checks to final tracking, we run the job under your brand: plain-cover packing, white-label paperwork, and proof-locked production. If you prefer to engrave in-house, we’ll still support with films, cabinets and best-practice settings to keep your marks clean and your rejects low.
Action: Tell us where you want the hand-off to start (artwork / production / dispatch).
Artwork Label
Every package says exactly what’s inside and why.
We include a discrete artwork label that can show: client name, PO, product code, engraving position, colour infill (if any), proof/version number, QC sign-off and dispatch date. It ties the physical item to the approved proof, so complex drops don’t go sideways.
Action: Share your preferred label fields; we’ll mirror your internal language.
Why Crystal Galleries?
Because we’ve built a range and a process around personalisation - not the other way round. Most products are designed to engrave cleanly; we publish clear decoration methods (sandblast, colour infill, digital/low-fire/high-fire printing, sub-surface laser) so you can set expectations accurately; and our equipment and film guidance keeps in-house teams on the rails when you need them there.
If you do your own engraving, our instructions cover exposure times, washout, blasting pressures and handling across RapidMask, R3, Pro/Pro Red and PhotoMask - the unglamorous detail that prevents costly rework.
Ready to make awards the most reliable part of your week?
Email sales@crystalgalleries.co.uk with your first brief, or ask us for the order form, multi-ship CSV and 10-minute Pitch Kit. We’ll set you up so you can plan a quarter at a time - and then forget about it.
Want to work with the UK’s leading supplier of glass and crystal blanks?
Whether you’re a trophy shop, gift engraver, corporate distributor, or just getting started, we’re here to support your business with no minimum orders, expert advice and next-day delivery.
Engraving tips & how-to guides | Wholesale-only promotions | New product drops & bestsellers | Behind-the-scenes production stories
📧 Email: sales@crystalgalleries.co.uk
📞 Phone: 01642 225799
🌐 Website: www.crystalgalleries.co.uk
