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Crystal Galleries & Dunelm – What You Need to Know (FAQ)

  • Writer: Sam Lowes
    Sam Lowes
  • Apr 7
  • 2 min read

Welcoming Dunelm customers to Crystal Galleries



We’re pleased to share that Crystal Galleries has acquired the assets of Dunelm Glass, marking a new chapter for both businesses and customers alike. Whether you’re a long-standing Dunelm customer or someone curious about what this means for the industry, we’ve pulled together this handy FAQ to explain what’s happening and what you can expect.


"Who are Crystal Galleries?"

Crystal Galleries is the UK’s leading supplier of glass and crystal gifts, awards and engraving equipment. Established in 1983, we’ve grown to serve trade, wholesale and equipment customers across the UK and Europe — offering everything from engraved glassware to complete engraving systems and supplies.


"I’m a Dunelm customer — what does this mean for me?"

You’re in good hands. You’ll now be supported by Crystal Galleries. You can expect:

  • Continuity of service with no disruption to existing orders

  • Access to a wider product range

  • Dedicated customer support and advice

  • Improved turnaround times and flexible order quantities


"What does the acquisition involve?"

Crystal Galleries has acquired the assets of Dunelm Glass, including stock, equipment and customer information. Dunelm has entered liquidation and we’re stepping in to ensure continuity and support for their customers.


"Do I need to re-register or set up a new account?"

No — if you were a Dunelm customer, we already have your information and are ready to assist. If we need anything further from you, our team will be in touch.


"Will I still be able to buy the same products I used to get from Dunelm?"

Many of Dunelm’s popular products are available through Crystal Galleries and we’re happy to advise on like-for-like options or upgrades. Plus, we offer a wider catalogue of over 1,000 products, including exclusive glass, crystal and acrylic lines.


"What’s new or better about ordering through Crystal Galleries?

We’ve got:

  • No minimum order quantities

  • In-house printing, engraving and custom design services

  • The UK’s only supplier of RapidMask films and SelfAd stencils

  • A helpful and highly experienced team that genuinely cares


"What if I have a pending order with Dunelm?"

In most cases, we’ve already picked up and processed ongoing orders. If you’re unsure or haven’t heard from us yet, just get in touch and we’ll be happy to assist.


"Why is this good news for Dunelm customers?"

This is an opportunity to continue working with a trusted UK supplier — with added benefits. You’ll receive the same great products and even better service, backed by over 40 years of experience and a highly regarded reputation in the industry.


"How do I place orders going forward?"

Just get in touch with us directly:

📞 Call: 01642 225799


Still have questions?

We’re here to make this process as smooth as possible. Please don’t hesitate to contact us — we’d love to hear from you.

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